October 2023
Terms of warranty for LEITZ products from Leitz Acco Brands GmbH & Co KG
Warranty period as indicated in the list below
The following conditions, which describe the requirements and the extent of our warranty service, do not affect your legal rights, especially the seller’s warranty obligation caused by the sales contract with the end consumer.
1. Warranty period and start of the warranty
The warranty starts with date of purchase and lasts for 2 / 3 / 5 or 10 years. As indicated on the packaging or website.
Benefits that we render due to this warranty do not effect an extension of the warranty time.
2. Content and extent of the warranty
Product defects that are due to material or production faults will be eliminated by the choice of Leitz Acco Brands GmbH & Co KG through either repair or replacement delivery (if necessary against an equivalent product, having the same or comparable quality).
In case of a replacement delivery the belongings of the replaced product will be transferred to Leitz Acco Brands GmbH & Co KG.
3. Conditions and use of the warranty
The warranty service will just be rendered by presenting the original invoice / purchase receipt or a copy of it.
It is a “bring in warranty” (customer bears the postage costs for the consignment).
For an optimum execution and to avoid extra costs it is mandatory to contact our customer service in advance by phone or in written form.
Product faults have to be complained immediately after detection and within the warranty time at the dealer, where the product has been purchased. Alternatively, demands out of this warranty can be made on Leitz Acco Brands GmbH & Co KG at the following contact details:
Leitz Acco Brands GmbH & Co KG
Customer Service
Siemensstraße 64
D- 70469 Stuttgart
Tel. +49 (0) 711/8103-0
Email: germanyinfo@acco.com
4. Limitation of the warranty
The warranty is limited for lever arch files and ring binders on the mechanics.
The punching pipes of the perforator 5182 are excluded from the 10- year warranty.
The warranty is not valid in case of faults, that are causally reduced to:
a) Incorrect installation e.g.
- inobservance of the valid safety regulations respectively the enclosed user manual
- the incorrect assembly against the assembling instructions for OrgaClass shelves and counters, in particular with regard to angle support, locking clips and stabilizers;
b) Improper use as well as incorrect operation or treatment of the product. Accident, neglect, abuse or misuse owing to failure to comply with the normal operating procedures for a product of this type.
e.g.
- not using Leitz staples or use of wrong kind of staples for staplers / stapling pliers
- the punching of e.g. clips/foils etc. with the hole punches
- exceeding the allowed max. loading capacity of the OrgaClass shelves and counters for the use of x-ray film pockets
- the insert of extraneous materials in the lamination machines instead of the common lamination foil
- the product recommended sheet/film capacity having been exceeded
- materials/substances having been passed through the product for which the product was not designed (e.g. for shredders)
- The original model and serial number plate having been altered, defaced or removed (e.g. for shredders);
- exceeding the weight limitations given in the instructions
c) External influences e.g. transportation damages, which are not covered by us;
d) Executed repairs or changes on a product, which have not been executed from Leitz Acco Brands GmbH & Co KG or an authorized customer service;
e) Non-observance of the care and cleaning work according to manual, e.g. no or not enough oiling/greasing of the punching stamps of the hole punches or missing or insufficient cleaning of the rolls of the lamination machines by means of cleaning cartons.
5. Additional Warranty for Shredders
Leitz Acco Brands GmbH & Co KG guarantees the cutting blades of the shredder to be free from defects in material and workmanship for (see table below) from the date of purchase by the original consumer.
Please refer to individual product manuals for more specific details on your shredders warranty cover.
Model |
Standard Warranty Period |
Cutter Warranty Period |
Paper Clips / Staples |
Credit Card / CD’s / DVD’s |
IQ Autofeed Small Office 100 P4 |
2 years |
2 years |
Yes / Yes |
Yes / No / No |
IQ Autofeed Small Office 100 P5 |
2 years |
2 years |
Yes / Yes |
Yes / No / No |
IQ Autofeed Office 150 P4 |
2 years |
2 years |
Yes / Yes |
Yes / No / No |
IQ Autofeed Office 150 P5 |
2 years |
2 years |
Yes / Yes |
Yes / No / No |
IQ Autofeed Office 300 P4 |
2 years |
2 years |
Yes / Yes |
Yes / No / No |
IQ Autofeed Office 300 P5 |
2 years |
2 years |
Yes / Yes |
Yes / No / No |
IQ Autofeed Office Pro 600 P4 |
2 years |
2 years |
Yes / Yes |
Yes / No / No |
IQ Autofeed Office Pro 600 P5 |
2 years |
2 years |
Yes / Yes |
Yes / No / No |
IQ Protect 6X |
2 years |
2 years |
Yes / Yes |
No / No / No |
IQ Protect 8X |
2 years |
2 years |
Yes / Yes |
No / No / No |
IQ Protect 10X |
2 years |
2 years |
Yes / Yes |
No / No / No |
IQ Protect 3M |
2 years |
2 years |
Yes / Yes |
No / No / No |
IQ Protect 4M |
2 years |
2 years |
Yes / Yes |
No / No / No |
IQ Protect 6M |
2 years |
2 years |
Yes / Yes |
No / No / No |
IQ Slim Home Office |
2 years |
2 years |
Yes / Yes |
No / No / No |
IQ Home Office |
2 years |
2 years |
Yes / Yes |
No / No / No |
IQ Office P4 |
2 years |
2 years |
Yes / Yes |
No / No / No |
IQ Office P5 |
2 years |
2 years |
Yes / Yes |
No / No / No |
IQ Office Pro P4 |
2 years |
2 years |
Yes / Yes |
No / No / No |
IQ Office Pro P5 |
2 years |
2 years |
Yes / Yes |
No / No / No |
IQ Office Pro P5+ |
2 years |
2 years |
Yes / Yes |
No / No / No |
IQ Office Pro P6+ |
2 years |
2 years |
Yes / Yes |
No / No / No |
6. Products with Warranty
For details on the warranty period of your product, please check our website: www.leitz.com