How to deal with a paper jam
One of the best ways to avoid having to deal with paper jams is to purchase a high-quality paper shredder. Leitz’s shredders have smart anti-jam technology which automatically stops and reverses out the paper if too much is inserted.
If your shredder jams, there are a few steps for dealing with it safely, protecting yourself and the machine.
In the rare occasion your Leitz shredder jams, you can simply use the reverse button to clear it. On most models, this means pressing and holding the reverse button for two seconds, then pressing and holding the forward button for two seconds. Repeat until the jam has been cleared. Avoid alternating too quickly between forward and reverse, as this can damage the motor.
If your paper shredder doesn’t come with a reverse button or anti-jam function, you will have to manually remove the paper. First, unplug the shredder. You can then attempt to pull the paper out of the machine. Sometimes, you might be able to get underneath the blades by accessing the paper bin. You may need to use tweezers, pliers or scissors if the paper has become tangled.
You can also try adding shredder oil to the blades to soften the paper that’s stuck there. Apply a small amount of oil to the blades and leave it for around 10 minutes. You should then be able to easily remove the paper.
Once you have cleared the jam, allow your machine time to cool down. You can also take this opportunity to empty the bin, to make sure this won’t cause an issue. Once the machine is cool, you should put one sheet of paper through it to check it’s working properly.